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William Young

William Young Zappos Labs

San Francisco based Zappos Labs (Zappos Labs) is the popular online shopping site?s team working on new experiments for Zappos. Projects they?ve recently developed include Glance, where women can curate their own favorites and discover trends.

The Labs team, directed by William Young, examines where customers are underserved and for opportunities to give them new and interesting ways to shop and share. Zappos Labs specializes in experimental e-commerce experiences, social media engagement and strategic partnerships.

Broadband has transformed the retail industry so people can now choose to go to a brick and mortar store or shop from all the same stores through the Internet. Zappos has taken advantage of high-speed connections by innovating e-commerce even further. Zappos has transformed online shopping through innovative and customer-centric offerings like free shipping, free returns and personal customer support through its call center. Though its creative innovation Zappos is making the retail industry more engaging, accessible and entertaining for everyone.